Terms of service

General Terms and Conditions (GTC)

Cacaobliss Michael Lhamo Zimmerli

1. Scope of application

These General Terms and Conditions apply to all orders placed through the Cacaobliss online shop. By placing an order, the customer accepts these GTC. Deviating terms and conditions of the customer are not recognized unless we expressly agree to their validity in writing.

2. Contracting party and conclusion of contract

The purchase contract is concluded with Cacaobliss, Hüeblistrasse 24, 8636 Wald ZH, cacao@cacaobliss.ch, CHE-472.623.225 MWST.

The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. By clicking the "Place order" button, you submit a binding order. The purchase contract is only concluded with our order confirmation by email.

3. Prices and payment terms

All prices are in Swiss Francs (CHF) including statutory value-added tax. Shipping costs are shown separately and are to be paid by the customer.

Payment is due immediately upon order. We accept the payment methods specified in the shop. In case of late payment, we are entitled to charge default interest at a rate of 5% p.a.

4. Delivery and shipping

Delivery is made to the delivery address specified by the customer. The delivery time is usually 1-8 business days after receipt of payment. In case of non-availability or only partial availability of ordered goods, we will inform the customer and refund the payment.

The risk of accidental loss and accidental deterioration passes to the customer upon handover to the shipping service provider.

5. Retention of title

The delivered goods remain our property until full payment of all claims.

6. Warranty

Statutory warranty rights apply. The warranty period is 2 years from receipt of the goods. In case of defects, the customer is obliged to inform us immediately.

Excluded from the warranty are damages caused by:

  • Improper handling or storage
  • Natural wear and tear
  • Non-compliance with product instructions

7. Liability

We are liable without limitation for intent and gross negligence. For slight negligence, we are only liable for breach of essential contractual obligations. In this case, liability is limited to the contract-typical, foreseeable damage.

Liability for indirect damages, consequential damages and lost profits is excluded to the extent permitted by law.

8. Data protection

We process personal data in accordance with our privacy policy and applicable data protection regulations.

9. Dispute resolution

The European Commission provides a platform for online dispute resolution. We are not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

10. Jurisdiction and applicable law

Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for all disputes is [Your place of business], to the extent legally permissible.

11. Severability clause

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.